Archive for December, 2011

SIZE DOES NOT MATTER! »

A Lesson in Customer Service: SMALL STONES TO THE REAR! by John Ingrisano The Freestyle Entrepreneur Can one foolish statement make or break your business?  Well, this is a story I heard at least 45 years ago from a man, a friend and mentor, who experienced it at least 20 years before that.  It was one […]

YOUR ATTITUDE WILL MAKE OR BREAK YOUR BUSINESS »

by John Ingrisano The Freestyle Entrepreneur As a hands-on manager-owner, your most important business-building tool is your attitude.  I saw a great example of how this works a few months ago when meeting with two fast-food restaurant managers, both affiliated with the same chain.  The stores were almost identical in terms of demographics, and both relied […]