Survival skills for those of us crazy enough to work for ourselves.
By John Ingrisano on Dec 28, 2011 in customer service | 0 Comments
A Lesson in Customer Service: SMALL STONES TO THE REAR! by John Ingrisano The Freestyle Entrepreneur Can one foolish statement make or break your business? Well, this is a story I heard at least 45 years ago from a man, a friend and mentor, who experienced it at least 20 years before that. It was one [...]
By John Ingrisano on Dec 6, 2011 in business management | 2 Comments
by John Ingrisano The Freestyle Entrepreneur As a hands-on manager-owner, your most important business-building tool is your attitude. I saw a great example of how this works a few months ago when meeting with two fast-food restaurant managers, both affiliated with the same chain. The stores were almost identical in terms of demographics, and both relied [...]
