Category: customer service

MAKE YOUR CUSTOMERS GIGGLE WITH DELIGHT! »

By John Ingrisano on Jul 30, 2010 in Entrepreneuralism, customer service | 0 Comments

I’m an old, crusty dog, writing about business and doing dog-and-pony presentations for better than 35 years.  So, I’m hard to surprise and even harder to delight!  Still, that’s what happened this week. As you may recall, in the name of shameless self-promotion, I sent out a notice a few days ago announcing that my [...]

CUSTOMER SERVICE AWARD »

By John Ingrisano on Apr 7, 2009 in Entrepreneuralism, customer service | 1 Comment

The award goes to Badger Wholesale in Green Bay, Wisconsin.  Here’s why:   I was chatting with Dean Tenor last week, when his phone rang.  Dean is the owner of Dairy Deans, a small ham ‘n egger eatery overlooking Lake Michigan in Algoma, Wisconsin.  Dairy Deans is the kind of place where the coffee is [...]