Category: customer service

ALWAYS BE GRACIOUS »

by John Ingrisano The Freestyle Entrepreneur   I know a fellow who once threw a handful of customers out of his restaurant because they were really wolfing down the chicken on all-you-can-eat night.  (After the fourth platter, he announced to the men, all sport fishermen, “Okay, guys, that’s all you can eat,” as he ordered them […]

SIZE DOES NOT MATTER! »

A Lesson in Customer Service: SMALL STONES TO THE REAR! by John Ingrisano The Freestyle Entrepreneur Can one foolish statement make or break your business?  Well, this is a story I heard at least 45 years ago from a man, a friend and mentor, who experienced it at least 20 years before that.  It was one […]

SATURDAY BUSINESS: EMPLOYEE OF THE DAY »

PATTY @ PAPA MURPHY’S MADE MY DAY It was 11:45 AM on a knock-about Saturday.  I’d just finished doing some clean-up at our church and was ready to pick up two pizzas that I could pop into the oven later today for dinner for friends before heading off to hear/see Messiah at Green Bay’s Weidner […]

“BUY LOCAL” MUST BE A TWO-WAY STREET »

by John Ingrisano The Freestyle Entrepreneur   This one’s liable to get me in big trouble with some folks, especially my local business owners.  But here goes.  I’m seeing major problems with the long-term viability of “buy local” programs.  Okay, the idea makes sense, but ONLY if the local businesses play ball.  Too often, they […]

MAKE YOUR CUSTOMERS GIGGLE WITH DELIGHT! »

I’m an old, crusty dog, writing about business and doing dog-and-pony presentations for better than 35 years.  So, I’m hard to surprise and even harder to delight!  Still, that’s what happened this week. As you may recall, in the name of shameless self-promotion, I sent out a notice a few days ago announcing that my […]

CUSTOMER SERVICE AWARD »

The award goes to Badger Wholesale in Green Bay, Wisconsin.  Here’s why:   I was chatting with Dean Tenor last week, when his phone rang.  Dean is the owner of Dairy Deans, a small ham ‘n egger eatery overlooking Lake Michigan in Algoma, Wisconsin.  Dairy Deans is the kind of place where the coffee is […]