Comments on: Majoring in the Minors http://www.thefreestyleentrepreneur.com/feature/majoring-in-the-minors/?utm_source=rss&utm_medium=rss&utm_campaign=majoring-in-the-minors Survival skills for those of us crazy enough to work for ourselves. Sun, 18 Dec 2011 13:19:21 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Bill Sheridan http://www.thefreestyleentrepreneur.com/feature/majoring-in-the-minors/comment-page-1/#comment-173 Bill Sheridan Thu, 24 Jan 2008 03:42:09 +0000 http://www.thefreestyleentrepreneur.com/feature/majoring-in-the-minors/#comment-173 Point well taken, Jason. I absolutely knew that Mark felt he was making the right decision so it is good to get your input on his probable reasoning. Thanks for weighing in on the subject. Come back again. (And if you ever really get bored and have nothing to do...sometime read Ingrisano's stuff)! Point well taken, Jason. I absolutely knew that Mark felt he was making the right decision so it is good to get your input on his probable reasoning. Thanks for weighing in on the subject. Come back again. (And if you ever really get bored and have nothing to do…sometime read Ingrisano’s stuff)!

]]> By: Jason Karns http://www.thefreestyleentrepreneur.com/feature/majoring-in-the-minors/comment-page-1/#comment-172 Jason Karns Wed, 23 Jan 2008 16:33:16 +0000 http://www.thefreestyleentrepreneur.com/feature/majoring-in-the-minors/#comment-172 Although I agree with the overall message of this post, I feel compelled to defend Mark the Checkout-Guy. I too was once a checkout-guy, working at the local Subway in my hometown. The store policy was very strict on having the exact amount of money in the drawer as was registered by the computer. Any discrepancy, no matter how small, was recorded at the end of each employee's shift. Although Mark's actions were not in his employer's best interests, they were most likely in *his* best interests as determined by his manager. In situations like these I try to remember that many (most?) managers do not even operate in the business' best interests, and employees generally just follow the rules. Although I agree with the overall message of this post, I feel compelled to defend Mark the Checkout-Guy. I too was once a checkout-guy, working at the local Subway in my hometown. The store policy was very strict on having the exact amount of money in the drawer as was registered by the computer. Any discrepancy, no matter how small, was recorded at the end of each employee’s shift. Although Mark’s actions were not in his employer’s best interests, they were most likely in *his* best interests as determined by his manager. In situations like these I try to remember that many (most?) managers do not even operate in the business’ best interests, and employees generally just follow the rules.

]]> By: John R. Ingrisano http://www.thefreestyleentrepreneur.com/feature/majoring-in-the-minors/comment-page-1/#comment-171 John R. Ingrisano Wed, 23 Jan 2008 15:07:07 +0000 http://www.thefreestyleentrepreneur.com/feature/majoring-in-the-minors/#comment-171 A banana? I'm still working on that one, Bill. I can picture you -- banana in one hand, pennies in the other -- standing at the counter. And you wonder why retail clerks drink! Seriously, this is a good reminder that customer service is the name of the game. Similarly, I was stuck in Chicago this week as a blizzard rolled into O'Hare Airport. Flights were a mess, and I was hoping and praying to catch that last leg flight up to Green Bay. A young pup fellow, who was, I am sure, harried, as well, pretty much dismissed me when I protested that I'd rather get onto an 8:00 PM flight (bumped back from 4:30) rather than watch my midnght flight (bumped back from 9:30)get cancelled, especially since there the earlier flight was only about half full. Well, Dennis was determined I would have to wait and began lecturing me. I have a problem being lectured by kids younger than my own children, especially since the plane was waiting, not 50 feet from me, and even the captain came back up the stairs to ask if there were any more passengers. Dennis was going to stick to his guns, invoking some vague, anti-customer rule. Fortunately, a delightful (equally harried) young lady beside him punched the keys on her computer and, magically, got me on board ... abd with a smile, to boot. She knew customer service. JRI A banana? I’m still working on that one, Bill. I can picture you — banana in one hand, pennies in the other — standing at the counter. And you wonder why retail clerks drink!

Seriously, this is a good reminder that customer service is the name of the game. Similarly, I was stuck in Chicago this week as a blizzard rolled into O’Hare Airport. Flights were a mess, and I was hoping and praying to catch that last leg flight up to Green Bay.

A young pup fellow, who was, I am sure, harried, as well, pretty much dismissed me when I protested that I’d rather get onto an 8:00 PM flight (bumped back from 4:30) rather than watch my midnght flight (bumped back from 9:30)get cancelled, especially since there the earlier flight was only about half full.

Well, Dennis was determined I would have to wait and began lecturing me. I have a problem being lectured by kids younger than my own children, especially since the plane was waiting, not 50 feet from me, and even the captain came back up the stairs to ask if there were any more passengers.

Dennis was going to stick to his guns, invoking some vague, anti-customer rule. Fortunately, a delightful (equally harried) young lady beside him punched the keys on her computer and, magically, got me on board … abd with a smile, to boot.

She knew customer service. JRI

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