TFE welcomes back guest author Linda Talley, professional speaker and executive coach from Houston, TX…

There are only 2 things an employee needs:

1. economic conditions met
2. psychological conditions met

Once you handle the money issue, then it’s time to handle the other. In order to do that, most research says that the psychological needs of employees are success, achievement and flexibility in their schedule and work conditions. More specifically, who do they report to, where is their office, where is their support system, do they have a friend? This takes getting to know the employee personally—spending time with them, asking questions, following up with verbal communication as well as training.

Most managers focus on performance and results. If they see that the employee isn’t carrying their load, the manager takes up the slack—in other words, does the employee’s job. Unfortunately when that happens, you create a morale and trust issue. The morale issue comes from the employees because they are not allowed to do their jobs and the trust issue comes from the manager because s/he doesn’t think the employee can do a good job. So it’s a lose/lose situation for all!

Being a good manager is not only about doing things right, it’s about doing the right thing. Today, it’s about communicating just in time—when the employee needs it—and training, training, training.

There are still some managers out there who hire someone thinking they know how to do it all and then just leave them alone. It doesn’t work for anyone. Challenge your staff to do more and stop doing their work for them! Everyone, including you, will be happier and the results will show!

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About Linda Talley
Linda Talley, a change and growth expert and business coach, is the recognized authority on how to use words and language to create the results you want in your business and personal life. Author of The Daily Win, Business Finesse: Dealing With Sticky Situations in the Workplace for Managers and Business Finesse: How to Say the Right Thing at the Right Time, Linda is a creative thinker in the areas of customer service, culture change, team relationships and communication.

Contact: Linda Talley
936-856-5920
linda@lindatalley.com

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