On Overdue Invoices
By John Ingrisano on May 17, 2007 in Hot Biz Tips
Your first contact with late-paying customers should be a friendly telephone call…a gentle reminder. In the vast majority of cases, this is all it takes to get that check in the mail on its way to you.
Remember, most late payments are the result of oversight or cash crunch. Come on too strong and they’ll decide (A) maybe your company is not the one for them; and (B) you must be in dire straits and cash strapped…not a good image to project. Most of all, it does no good to alienate a good customer.
If the customer is in trouble or just a deadbeat, learn your lesson and, after several attempts to get your money, move on. Also, review and tighten up your credit practices
— JRIngrisano (The Freestyle Entrepreneur)
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